Question 1

How do you make me financially fitter?

Accepted Answer

Your journey starts with 5 quick questions. Your responses give us a place to start your financial fitness journey.

Whether you work on our suggestions or do your own thing, we’ll help you manage your plan in steps once you've created your account.

Once inside Otivo, we suggest:

Checking out the Dashboard (aka 'Home') and the financial icons to see the order we've recommended you work on your finances.
- The financial icons are: Debt, Save, Insurance, Invest + Retire (which includes Super). These relate to the types of financial plans you can create to help you achieve your financial goals.
Start a plan: fill in the details of your chosen plan so we can provide guidance and advice.
Make a financial commitment to achieve your goal sooner (we help you work that out).
Keep track of your goal to ensure payments are made and everything else you’re working on is manageable.
Keep your plans details updated so our advice is current. Linking your accounts like mortgage and super keeps the values updated (every 24 hours) or you can do it yourself.

Question 2

How do I reset my password?

Accepted Answer

To reset your password, click on 'Log in' and select 'Forgot password' in the pop-up window. From there, follow the prompts, and we'll send you an email with a link to reset it. If you're using Facebook or Google to log in, you'll need to reset your password through their platforms instead.

Question 3

How’s the quality of advice maintained?

Accepted Answer

At Otivo, we’re dedicated to providing trusted, high-quality financial advice. Holding an Australian Financial Services Licence and Credit Licence (No. 485665), we meet the same corporate governance standards as large advisory firms, with our advice independently audited to ensure compliance. All our advisers meet FASEA standards, have passed the Financial Adviser Exam, and are listed on ASIC’s Financial Adviser Register. Ongoing professional development is maintained through Kaplan Professional OnTrack and overseen by our Chief Advice Officer, Philippa Billings. This includes meeting continuing professional education requirements for Otivo’s Qualified Tax Relevant Providers (QTRP).

Adviser	ASIC FAR ID
Paul Feeney, GDip AppFin, Dip FA	1267471
Philippa Billings, LLM, GDip FP, ADipFS, Cert SMSF, Cert MB	1267470

Question 4

Is my private data shared with anyone?

Accepted Answer

No, we don’t share your personal identifiable data with any third party (including your employer if you receive it as part of your employment). Life's stressful enough without worrying about your privacy. That's why we go out of our way to keep the private stuff you share with us under lock and key. Find out more in our Privacy Policy and Security section at the bottom of this page.

Question 5

Is my personal and financial details secure with Otivo?

Accepted Answer

At Otivo, keeping your personal information safe is our top priority. Your data is securely stored right here in Australia and protected by robust security measures like firewalls, end-to-end encryption, and CloudFlare services. We use advanced encryption methods to ensure your data stays secure, whether it’s at rest or in transit. Plus, we follow strict privacy policies to guarantee your information remains confidential and is only used for its intended purpose.

Question 6

Is Otivo licensed to provide financial advice?

Accepted Answer

Yes, Otivo is fully licensed to provide personal financial advice. We hold both an Australian Financial Services Licence and an Australian Credit Licence (Licence No. 485665), meeting all regulatory requirements set by the Australian Securities & Investments Commission (ASIC).

Question 7

How does Otivo work?

Accepted Answer

Otivo generates personalised financial advice to help you be better off. When you update your details, we’ll automatically adjust your plan to reflect your new situation. Getting started is easy — just answer a few questions, choose how you'd like to pay, and we’ll set you up with 12 months plan so you can explore Otivo whenever it suits you, at your own pace. You can also download a Statement of Advice (SoA) which is a summary of your advice whenever you like.

Question 8

Where do I add my partner?

Accepted Answer

You can add your partner when you first get started. Or if you’d like to add a partner later, just go to Profile > Account details, and in the Partner Info section, select Add a partner.

A pop-up will guide you through the rest.

Question 9

How is Otivo different from other financial advice websites or platforms?

Accepted Answer

Otivo is fully licensed, has qualified financial advisers and only provides advice online. Automation enables Otivo to use a few details to provide speedy, current and personalised financial advice.

This blend of automation and human expertise ensures both efficiency and accuracy.

Question 10

Is the financial advice from Otivo tailored to my specific needs?

Accepted Answer

Yes. Advice is tailored by using details entered in Otivo's platform (‘inputs’) so that your profile can be assessed to recommend suitable investment option (‘outputs’).

Question 11

How does Otivo's projected retirement income graph work?

Accepted Answer

Otivo’s projected retirement income graph is based on the personal and financial information you provide, combined with legally required figures like the current Superannuation Guarantee rate. It also incorporates assumptions about the future to give you an estimate of your retirement income, helping you plan ahead with confidence.

Question 12

How do I choose a super fund?

Accepted Answer

When choosing a super fund, it’s a good idea to look for low fees (ideally less than 1% per year of your account balance), consistent long-term performance (over 20 years if retirement is still a while away), and insurance options if you need them. Around 10 investment options is usually plenty — too many can mean extra fees you might not need. A great place to start is ASIC Moneysmart > Choosing a super fund ASIC’s Moneysmart guide on choosing a super fund. You can also check out comparison tools like the ATO’s MySuper product comparison or browse websites like Canstar for more options.

Question 13

How much income do I need in retirement?

Accepted Answer

A popular rule of thumb is a figure that's around 70% of your household annual salary. It's less because most people have reduced spending habits, a mortgage has been paid off for example.

Tell me more.

An association called ASFA provide detailed retirement expenditure breakdown required for both a comfortable and modest lifestyle in retirement (for singles and couples). Find out more at ASFA Retirement Standard.

Question 14

Why is my super fund is missing?

Accepted Answer

Our super fund data comes from Chant West, and they’re always working to add more funds to the list. If your fund is missing, please contact us so we can notify them and try to get it added for you.

Question 15

Where can I check my super contribution caps?

Accepted Answer

To check your super contribution caps, log in to myGov > ATO > Home and click on Super. You’ll find details about your fund, contributions, balance, and key limits. The Manage section also helps with things like using super for a home or consolidating accounts. Plus, the Compare Super option makes it easy to explore and compare funds or update your employer on your fund choice.

Question 16

How do I cancel my subscription?

Accepted Answer

If you’d like to cancel your Otivo subscription, just log in to your account, head to Profile > Account Details, and select Cancel Subscription/ Deactivate Account at the bottom of the page. Keep in mind that once cancelled, refunds aren’t available. If you have any questions or need help, please reach out us at info@otivo.com.

Question 17

How do I edit my personal information?

Accepted Answer

To update your personal information, go to Profile on the Dashboard. Here, you can edit your name, email, mobile number, or partner details. The Financial Summary section allows you to update your gross income, other income, expenses, assets, or debts. Be sure to click Save when you're done.

For specific details, like investment values or loan information, edit them directly in the relevant plan. For example, to update your mortgage details, navigate to Debt > Home Mortgage and adjust the loan amount, interest rate, offset amount, term, or repayment details.

Question 18

Can I pay for Otivo myself if I leave my employer?

Accepted Answer

Yes. Please feel free to move to an annual plan — just visit www.otivo.com for all the details. If you'd like to keep your existing data, simply click 'Contact Us,' and we’ll help you through the process. If you'd prefer a fresh start, you can dive right in without our help.

Question 19

Why the difference between ‘any occupation’ and ‘own occupation’?

Accepted Answer

Super laws require that the rules for insurance cover within super must match those for paying out super for events like death, terminal illness, permanent disability, or temporary disability. This means that super fund trustees are not able to take out new insurance from 1 July 2014 (when the law changed) where the cover includes 'Own occupation' in TPD insurance, certain salary continuance definitions, or trauma insurance.

Question 20

What is an algorithm?

Accepted Answer

An algorithm is a complex system of automated, sequential instructions designed to solve a problem or complete tasks.

Question 21

What are asset classes?

Accepted Answer

Asset classes are categories of investments, such as shares, bonds, managed funds, and real estate (property).

Question 22

Who is Chant West?

Accepted Answer

Chant West is a super fund research house that evaluates and rates super funds in Australia.

Question 23

What are diversified options?

Accepted Answer

Diversified options refer to investing across various asset types to reduce the overall risk of a portfolio.

Question 24

What is the difference between growth and defensive investments?

Accepted Answer

Growth investments aim for high returns, while defensive investments prioritise stability and lower risk in performance.

Question 25

What does 'geared' mean in investments?

Accepted Answer

Geared refers to using borrowed funds to amplify potential gains or losses in an investment’s value.

Question 26

What are higher-risk assets?

Accepted Answer

Higher-risk assets are investments with a greater potential for loss but also higher potential returns.

Question 27

What is a Lifestage investment?

Accepted Answer

A Lifestage investment is a portfolio designed to match your risk tolerance and goals at different stages of life.

Question 28

What is a single asset class?

Accepted Answer

A single asset class refers to an investment type, such as shares, bonds, managed funds, or real estate.

Question 29

Who is ASIC?

Accepted Answer

ASIC stands for the Australian Securities and Investments Commission. It is the regulatory body in Australia responsible for overseeing and enforcing laws related to financial services, markets, investments, and corporations.

Question 30

What's a good retirement age and why?

Accepted Answer

For many working Australians, their second greatest asset is their super balance (home is first).

Accordingly, age 60 is popular for those who stop working and can access their super (it's used to meet living expenses once retired).

Reaching age 65 is also a popular retirement age as it's when super can be accessed without restrictions like having to retire, and many reach age pension age.

It makes sense therefore, that the ABS latest report on Australian Retirement and Retirement Intentions state that:

There were 3.9 million retirees.
55% of people over 55 were retired, up from 53% in 2016-17.
Average retirement age (of all retirees) was 55.4 years - and 55% were women.
Half a million people intend to retire within 5 years.
Average age people intend to retire is 65.5 years.
The government age pension was the main income source for most retirees.
Retirees with no personal income remained around 30% for women and 7% for men.

It's important to remember that your income needs to last as long as you do. Most of us underestimate how long we'll live.

The ABS reported that males and females born in 2019-21 are expected to live to age 81.3 and 85.4 respectively. If we run out of income before then, the age pension is likely to be the main source of income.

To ensure we don't outlive our retirement savings (aka retirement income longevity), projections often use a conservative estimate of around age 92 or older to ensure that retirement income is planned and managed for a longer period.

Question 31

Why doesn't the platform tell me what investments I should invest in?

Accepted Answer

We're different from 'robo-advisers' who specialise in that.

We're a digital financial advice service that specialises in providing advice (not products or investments).

If we decide to offer pre-selected portfolios in the future, for example, we'll promote it on our home page.

Question 32

How does Otivo and map my plan get paid?

Accepted Answer

Many of Australia's most forwarding thinking companies and pay us to provide advice to their employees.

Subscribers from the general public also pay us directly.

We don't earn any commissions from product providers.

It's all in our Financial Services Guide .

Question 33

Where do I add or edit my existing cash savings

Accepted Answer

From Dashboard (aka 'Home') > Profile > Financial summary > Assets > Other assets > select 'Add an asset', enter details and click 'Save', for your details to be updated.

Question 34

Do I need to sign up with my work email?

Accepted Answer

This depends on your employer, as some require you to use your work email while others don’t. To check or update it, just head to the Dashboard > Profile > Personal Info and look for the Email field. Try changing it, and if it saves, you’re all set!

Question 35

What happens if I deactivate my account?

Accepted Answer

If you choose to deactivate your account, here’s what to expect:

Paid accounts: You’ll retain access until the end of your current billing period.
Free trial account: Your access will end immediately upon deactivation.

Once your account is deactivated, you won’t be able to log in or access your Statement of Advice online. We recommend downloading a copy for your records before deactivating.

By law, we’re required to keep your records for seven years. If you need access to your Statement of Advice in the future or change your mind, please get in touch with u

Question 36

Can you advise me on how to set up a family trust?

Accepted Answer

No. This is usually a complex affair and you need assistance from a legal adviser and tax specialist to structure the trust in a manner that works for your specific circumstances.

Question 37

How do I add an investment property?

Accepted Answer

To update an investment property, head to the Dashboard > Profile > Financial Summary > Assets section > Other Assets. From there, select 'Investment Property' from the Asset Type drop-down menu, enter the value and annual income, and hit 'Save.' If you have debt on the property, scroll down to the Debt section under Assets, choose Other Debts, click 'Add a Loan,' fill in the details, and hit 'Save' again.

Question 38

How do I know if I have life, income or disability insurance in my super?

Accepted Answer

To check if you have life, income, or disability insurance in your super, log in to your Otivo account and go to Insurance > Personal Insurance, then click "See if this applies to you." You can also check your annual member statement for details and costs, log in to your super fund’s website to view your insurance information, or use MyGov > ATO > Super to track down your accounts. If you don’t find any insurance, it might be because you’re an inactive member with a low account balance. In this case, please check in with your super fund.

Question 39

Change email address

Accepted Answer

Go to Account > Account details > Your details and click on the pencil. A pop-up will open in which you can enter your preferred email address. It also provides on what'll happen.

Note that you might not be able to do this if your employer is funding your subscription.

Question 40

What if I'm not happy?

Accepted Answer

If something’s not right, we’d love to hear from you so we can make it better! You can reach out to us at support@otivo.com, and we’ll handle your concern according to our Internal Dispute Resolution Policy — just let us know if you’d like a copy. We’re also proud members of the Australian Financial Complaints Authority (AFCA), an independent service that provides free and fair resolution for financial and credit-related complaints. For more details, you can check out our Financial Services Guide (FSG) Click here to access it.

We’re here to help!

Question 41

Which internet browsers are best for using Otivo?

Accepted Answer

For the best experience, we recommend using the latest versions of Chrome, Safari, Firefox, or Microsoft Edge.

Question 42

If I use Otivo, do I still need a financial adviser?

Accepted Answer

Otivo is here to help you take control of your finances, offering personalised advice on managing debt (like mortgages and credit cards), super investments, contributions, personal insurance, and managing your money. While we cover a lot, you might reach a point where your financial needs become more complex, or you need advice on specific products or investment strategies. That’s when a financial adviser could provide extra support and guidance tailored to your goals.

Question 43

Can I include my partner?

Accepted Answer

Yes, you can update your partner's information anytime. This helps us better understand your household so we can provide advice that’s tailored to your needs. Just head to the Dashboard > Profile > Personal Info. From there, you can view, edit, add, or remove your partner's details

Question 44

Why do you need personal information like my salary?

Accepted Answer

We understand some of our questions might feel a bit personal, but they help us get to know you better so we can provide advice personalised to you. That’s the foundation of financial planning — the more details you share, the more tailored our advice is.

Question 45

Can I make changes to my plan?

Accepted Answer

Yes, you can make updates anytime! So if you’ve had some changes in your life, like buying a home, paying off a car loan, getting married, or having a child, just add those details, and we’ll tailor the advice to fit your new situation — all at no extra cost.

Question 46

How do I set up a new super account?

Accepted Answer

After you've done your research and found 'the one'. This'll help: How do I choose a super fund?

Use the fund's online application function to make it quick and easy.

It takes about 5 minutes if you've got everything ready:

Your tax file number
If insurance in super is required, know what you need ( Tip > use the Insurance plan in your account to work this out). Once the account is created, it's generally possible to add more cover or transfer it from another super fund
Nominate someone who is eligible to receive your super if you die (it's usually your partner) - 'binding' is useful as it doesn't have to updated every 3 years
Give the account details to your employer so future super contributions can be made.

Question 47

Who is Otivo?

Accepted Answer

Otivo is an online financial advice service designed to help everyday Australians be better off by making more informed financial decisions. We hold both an Australian Financial Services License and an Australian Credit License (No. 485665), ensuring we meet all regulatory standards.

Question 48

Ways to unlock your money's potential

Accepted Answer

Winter is a Goldilocks time in Australia. It’s a great opportunity to hit the reset button, prepare a tasty porridge and fine tune your finances so you’re better off. To give you a hand, we’ve put together some timely considerations (no recipes however).

Fixed rate cliff hanger

Nearly 900,000 fixed rate mortgage loan terms will end this year and roll onto higher, variable-rate loans which are near 6% pa.

If you’re wondering what that means:

Variable: Can move up and down during a loan term. Not popular when rates rise because repayments and interest increase.
Fixed: Maintain a consistent interest rate throughout the loan term (usually 1 - 5 years) meaning repayments stay the same every month giving you certainty. Because they’re a lot shorter than the life of the average home loan (25-30 years), you’ll be shopping around for a new loan sooner.

For example, if I borrow $600,000 for 30 years on a variable loan rate of 4% pa, my monthly repayments are $2,865. If that interest rate is fixed, repayments stay the same until the period ends and assuming I do nothing, I roll onto a variable loan rate of 6% pa as set by my lender. Monthly repayments increase to $3,598 and I subsequently need to use more of my take home pay to meet repayments.

Tips:

Use Otivo to create a debt plan and see what rates are available in the market.
Strategise by increasing interest rates by 2% to see how affordable repayments are and what happens to your remaining monthly cash flow.
Review your spending and expenses to prioritise what’s essential (keep) versus discretionary (cut out).

More bang for your bucks

It’s predicted that bigger sales and better discounts are on the way between now and Christmas as retailers work harder to attract our hard earned cash.

This presents opportunities to shop around for discounts and time purchases so your dollars buy more. Special sales days like Black Friday (24th November) followed by Cyber Monday (27th November) could result in a happy haul, with less credit card debt to repay and more presents under the Christmas tree.

More super but less take home pay?

Employers are legally obligated to contribute a minimum percentage (as of 1 July 2023, 11%) of an employee’s ordinary time earnings (OTE) to their super fund. This is known as the super guarantee (or SG as it often appears on payslips).

Tip: It’s this time of year that super fund member statements appear at inboxes. Check yours and let your fund and or employer know if there’s any errors or gaps.

An employer may pay SG at a higher rate under an award or agreement. Ultimately it depends on what your award, agreement or contract says. For example, $100,000 plus 11% super, or $110,000 total remuneration package, inclusive of super.

Why it matters

Whether super is included or added impacts what’s left of your take home pay after deductions like SG and tax. It’s all you have to meet expenses like mortgage repayments.

An example: If Kate’s $100,000 package includes super, Otivo calculates her 1 July 2023 revised annual salary as $90,090 salary (OTE) and SG as $9,910. Remaining monthly net salary is $5,450 ie after tax (cents ignored).

In the previous financial year when SG was 10.5%, Otivo calculated Kate’s package as $90,498 annual salary and $9,502 SG. Remaining monthly net salary is $5,472.

The effect: Kate receives slightly less take home pay from 1 July 2023 compared to last year ($5,450 versus $5,472). However, she’s getting more super from 1 July ($9,910 versus $9,502) and over time this increases what’s saved for retirement.

Unfortunately for Kate, money locked in super isn’t accessible to meet increasing mortgage repayments for example, unless a condition of release is met.

Sacrificing salary?

Sacrificing salary (aka salary packaging) is an arrangement made between you and your employer to receive less salary in return for benefits like a car, mobile, laptop or extra super contributions, for a predetermined period.

1 July presents an opportunity to think it through thoroughly, especially if you have a mortgage - with the assistance of a tax specialist as tax time approaches.

Tip: If you’ve got a salary sacrifice arrangement for super in place, it’s a good idea to review it against the increase in SG to ensure you don’t breach your concessional contribution cap (CC) and if a mortgage takes priority.

The annual CC cap in 2023/24 remains at $27,500 - but it might be higher if you’re eligible for catch-up CCs (the ATO call this ‘carry forward unused concessional contributions’).

Note that employers cannot reduce their SG obligations as a result of salary sacrifice contributions you make to super.

Intending to claim a deduction for personal super contributions

Certain requirements must be met if you want to claim a tax deduction for a personal super contribution for either this financial year, or last financial year.

The Notice of Intent form (get it from your super fund or the ATO) notifies your fund that you want to claim a deduction for all or part of the personal contributions you’ve made to super using take home pay or savings.

The form must be lodged within certain timeframes. Miss the window and the opportunity for the tax deduction is lost.

Essentially the timing is this: You must lodge the form with your super fund before the earlier of:

The day you submit your tax return for the financial year, or
The end of the following financial year.

For example, for personal (deductible) contributions made in the 2022/23 financial year, you must submit the Notice of Intent to your super fund either before you lodge your tax return for 2022/23, or by 30 June 2024, whichever occurs first.

Your super team: MyGov > ATO > Super and Otivo

Log into MyGov and go to ATO > Super > to check out your personal super details and see if you’ve got capacity to contribute more (and your budget permits).

The ATO keeps a tally of everything so you don’t have to. This includes who’s holding your super, the total super balance and whether you’re eligible for catch-up CCs.

Have these figures handy when you log into Otivo. Adding your super details enables us to recommend ways in which you can grow your savings and improve your retirement outlook.

Otivo’s a great place to try things out and see how you could be better off. Log in to see how much. We'll be waiting for you!

Sources: SMH, Politics > Federal > Interest rates, 3 July 23; RBA Lenders’ Interest Rates, Owner-occupier variable housing rates, April 2023 ; Otivo Debt plan > Home loan was used to calculate these figures. Ignores fees, repaying principal + interest as the owner-occupier ; SMH > Business > Retail, 2 July 2023.

Question 49

What happened to the savings goals module?

Accepted Answer

We're currently developing new ways to help you reach your savings goals. In the meantime, we've temporarily taken it down.

Question 50

Why can't I link my bank account?

Accepted Answer

We've temporarily paused the bank account linking feature to make some behind-the-scenes improvements. We'll reactivate it as soon as it's good to go!

Question 51

How are investment fees deducted?

Accepted Answer

Super funds typically charge investment fees to cover the costs of managing your investments, and these are directly deducted from your account by the fund. Otivo applies these fees at the start of each quarter after earnings are added to your super balance, assuming all fees are tax-deductible within the super fund. For more details on fees, check your super fund provider's website or their Product Disclosure Statement (PDS). If you have tax-related questions, it's best to consult your tax adviser.

Question 52

Why can't I get advice on other types of contributions like Spouses contributions or Downsizer?

Accepted Answer

A trustee can only accept contributions that meet all the requirements set out in the super law. Many types of contributions have similar requirements, like age and account balance, while others are very different, such as using the proceeds of your home to make a Downsizer contribution to super where an age limit doesn’t apply. Because super is so complex with many exceptions, Otivo's advice is focused on the most common types of contributions most working Australians make. Please speak with a financial adviser if you need guidance outside of what Otivo is offering.

Question 53

Is Otivo's advice suitable for me if I've started an income stream using my super?

Accepted Answer

Otivo’s advice isn’t suitable if you’ve already started an income stream using your super, as your funds have moved into the pension phase and no new contributions can be added. Changing things at this stage can be complex and may involve additional costs. Please speak with a financial adviser if you need guidance on this.

Question 54

Does Otivo consider my existing insurance products?

Accepted Answer

Otivo only looks at your existing premiums and cover to see if you have enough of the right type of insurance. While there may be insurance options available outside of your primary super fund that offer better terms and lower premiums, Otivo does not consider them in its recommendations.

If you want a broader comparison that includes other insurance choices, it's a good idea to chat with a financial adviser.

Question 55

Can I have trauma cover through super?

Accepted Answer

Super laws don’t allow new trauma insurance to be added through super funds after 1 July 2014. But if you were a member before that date and already had trauma cover, it might still be protected. It’s worth checking your member statement or asking your super fund to confirm. If trauma cover isn’t available through your super and you need it, you can always explore options with an insurance provider outside of super.

Question 56

What do I need to start my journey with Otivo?

Accepted Answer

There are no hard and fast rules for getting started with Otivo, and with our plan offering 12 months of access, time is on your side. However, here’s a list of information that can help you complete our fact-finding process more quickly — your latest payslip, details of any current or planned super contributions, your most recent super statement, the value of your assets (like shares or savings), a list of outstanding debts (like credit cards or mortgages), any investment income details (like dividends or rental income), your personal insurance policy information, and your super details from your myGov ATO > super services

Question 57

How are my loans prioritised?

Accepted Answer

We start with high-interest debts, like credit cards, and then tackle others, like personal loans. By looking at your income and expenses, we suggest repayments that make it easier to reduce your debt while maintaining your financial stability.

Question 58

How do I add another debt?

Accepted Answer

From the Dashboard, head to Debt, then Debt Plan, and click on Add Debt. In the pop-up screen, choose your debt type, fill in the details, and hit Save.

Question 59

Why can't I get a recommendation for debts like car loans or investment loans?

Accepted Answer

Otivo focuses on helping you prioritise and pay off high-interest lifestyle debt, like credit cards and personal loans. For other debts, like car or investment loans, we use that information to get a clear picture of your cash flow after repayments — but we don’t offer specific recommendations or strategies for those types of loans.

Question 60

To get the age pension, do you have to be an Australian resident?

Accepted Answer

Yes. Otivo assumes you satisfy the Australian residency requirements and that you won't get a pension from the Department of Veteran Affairs (DVA).

Question 61

How long does my subscription last?

Accepted Answer

You can choose to subscribe either monthly or annually. All subscriptions need to be manually renewed every 12 months.

Annual subscriptions last for 12 months and don't renew automatically.

Monthly subscriptions will renew automatically each month, but will stop after 12 months and require a manual renewal.

Question 62

How do I add children details?

Accepted Answer

When you complete the Insurance module you will be asked to provide details of your children. Otherwise, you can add children details directly if you go to Profile > Account details > Children

Question 63

Which section should I complete first?

Accepted Answer

You can start with any module. Each section will take you through the relevant questions needed to complete it.

Question 64

Can I add my Self Managed Super Fund (SMSF) details?

Accepted Answer

At this stage Otivo doesn't provide advice on SMSF's.

Frequently asked questions